Kalika Care
Privacy Policy
How Kalika handles customer information for orders, support, payment safety, delivery, and store reliability.
Last updated: May 2026
1. Introduction
This Privacy Policy explains how Kalika collects, uses, and protects your information when you use our website and services.
2. Information We Collect
We may collect your name, email address, phone number, shipping and billing address, payment-related information, order details, and basic device or browser information.
3. How We Use Your Information
We use customer information to process orders, deliver products, provide customer support, send order updates, improve the website experience, and prevent fraud or misuse.
4. Payment Security
Payments are processed securely through Razorpay using encrypted payment protection. Kalika does not store card or banking information on its servers.
5. Shipping & Delivery
Orders are usually delivered within 7 to 9 business days across India. Delivery information is used only to complete and support your order.
6. Returns & Refunds
Returns are accepted only for damaged or incorrect products. Approved refunds are processed within 5 to 7 business days.
7. Cookies & Tracking
The website may use cookies and analytics tools to improve user experience, understand performance, and keep the store reliable.
8. Data Protection
Kalika uses reasonable security measures to protect customer data from unauthorized access, loss, misuse, or disclosure.
9. Third-Party Services
Trusted third-party services may be used for payments, hosting, analytics, delivery support, and customer communication.
10. Policy Updates
Kalika may update this Privacy Policy from time to time. Updates will be reflected on this page.